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T5: a story of failed promises

A video about Heathrow Terminal 5, made around a year ago. They make a big thing about how efficient the baggage system is, and how the new terminal will “relieve the chaos”. With the benefit of hindsight, it makes for rather ironic viewing now.

Paul Johnson

Paul Johnson is Editor of A Luxury Travel Blog and has worked in the travel industry for more than 30 years. He is Winner of the Innovations in Travel ‘Best Travel Influencer’ Award from WIRED magazine. In addition to other awards, the blog has also been voted “one of the world’s best travel blogs” and “best for luxury” by The Daily Telegraph.

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One Comment

  1. with time passing i travel through T5 quite often and my only gripe is how long it takes to get through the security it would seem the new more automated buckets hold up rather than speed up the process. Apart from that I really like it – lots of shops, restaurants and services to keep you busy – many of the US airports could learn a thing or two.

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