Is the luxury travel industry taking advantage of its customers?

MoneyThere’s a thought-provoking article over at which quite rightly suggests that those paying that little bit more ought to get that little bit extra, but that sometimes this isn’t the case.    Should guests staying in five-star hotels be entitled to free WiFi internet access?   Should a free Coke be out of the question for a passenger flying first class?   My own personal view is that certain perks ought to be included, but what’s your take on the issue?

Paul Johnson

Paul Johnson is Editor of A Luxury Travel Blog and has worked in the travel industry for more than 30 years. He is Winner of the Innovations in Travel ‘Best Travel Influencer’ Award from WIRED magazine. In addition to other awards, the blog has also been voted “one of the world’s best travel blogs” and “best for luxury” by The Telegraph.

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