Chocolates on the pillow aren’t enough!

Did you know that travel to the US is down 17% from pre-9/11 levels? Whilst the United States’ share of the international travel market shrinks, Jonathan Tisch, Chairman and CEO of Loews Hotels, has been striving to turn the tide through his new book Chocolates on the Pillow Aren’t Enough: Reinventing the Customer Experience. As a founder of the Discover America Partnership, an effort led by some of America’s foremost business leaders to strengthen America’s image around the globe, Jonathan’s new book leverages his experience in building long lasting connections with customers in order to make the US more hopsitable to international tourists.