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Home > Luxury Institute survey

Luxury Institute survey

By Paul Johnson on Jan 22, 2006 in Accommodation, Hotels

A new Luxury Customer Experience Index survey, from New York-based Luxury Institute, finds the Mandarin Oriental earning top honours as the luxury hotel brand that delivers “the best customer experience” as rated by their own wealthy customers. Ritz-Carlton and Four Seasons tied for second; St. Regis was a close third.

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