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Is five star service normally so slow?!

You’d think that  all five star hotels would be adept at handling their email enquiries.   It would seem not, however.  On 19th May,  I emailed a five star hotel  from  one of the big luxury  brands. (I’ll spare their blushes by not naming them!)   By the 23rd May I hadn’t had a reply, so I re-sent my email with a note attached at the top, pointing out that I was waiting for a reply. I had forgotten all about the enquiry until just now (1st June) when they finally replied. It’s taken them TWO WEEKS to get back to me!!

Paul Johnson

Paul Johnson is Editor of A Luxury Travel Blog and has worked in the travel industry for more than 30 years. He is Winner of the Innovations in Travel ‘Best Travel Influencer’ Award from WIRED magazine. In addition to other awards, the blog has also been voted “one of the world’s best travel blogs” and “best for luxury” by The Daily Telegraph.

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