Is five star service normally so slow?!

By on Jun 01, 2006 in Accommodation, Hotels, Travel Miscellany

You’d think that  all five star hotels would be adept at handling their email enquiries.   It would seem not, however.  On 19th May,  I emailed a five star hotel  from  one of the big luxury  brands. (I’ll spare their blushes by not naming them!)   By the 23rd May I hadn’t had a reply, so I re-sent my email with a note attached at the top, pointing out that I was waiting for a reply. I had forgotten all about the enquiry until just now (1st June) when they finally replied. It’s taken them TWO WEEKS to get back to me!!


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