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2007 North America Hotel Guest Satisfaction Index Study

Guest Satisfaction Index StudyThe results of J.D. Power & Associates’  North America Hotel Guest Satisfaction Index Study were released last month.   Among the luxury segment, a  1,000 point scale saw Ritz-Carlton at the top with a score of 854, JW Marriott in second place with a score of 831 and last year’s winner, Four Seasons, in third place with 821.

Paul Johnson

Paul Johnson is Editor of A Luxury Travel Blog and has worked in the travel industry for more than 30 years. He is Winner of the Innovations in Travel ‘Best Travel Influencer’ Award from WIRED magazine. In addition to other awards, the blog has also been voted “one of the world’s best travel blogs” and “best for luxury” by The Telegraph.

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