Statements from Taj Hotels Resorts and Palaces & Oberoi Hotels and Resorts

The websites of both Taj Hotels Resorts and Palaces and Oberoi Hotels and Resorts carry statements on the current tragedy in Mumbai.

From Taj Hotels Resorts and Palaces:


Everyone at Taj Hotels is greatly saddened by the recent act of terrorism. Our deepest condolences go out to the families of all those who have lost their lives across the city of Mumbai.

The rescue and recovery operations by the security forces are continuing at the Taj Mahal Palace and Tower, Mumbai. The hotel management and staff are working closely with the relevant authorities and providing full cooperation to them for the safety and security of all our guests and staff.

To provide timely updates and assistance to the guests of the Taj Mahal Palace and Tower and their families, the Taj has set-up a 24×7 helpline. This aims to provide relevant information on the guests who were checked into the hotel from November 26th onwards.

Help desks have also been established at the Taj President, Taj Wellington Mews and Taj Lands End for all guests who have been moved by us to our other properties. These are providing a wide range of support including medical assistance, arrangement of onward travel plans, provision of travel documentation and any other assistance that is required.

The Taj 24×7 helpline numbers are:
India: + 91 22 6657 4322 / 6657 4372 / 1 800 111825
US & Canada: 1866 9691825
Rest of the World: 00800 4588 1825

We are working closely with the authorities and are taking necessary precautions across all our hotels.

Message from Mr. Ratan N. Tata, Chairman Tata Sons and Chairman, Indian Hotels Company Ltd.
“The terrible wanton attacks last night on innocent people and the destruction of prominent landmarks in India deserve to be universally condemned. My sympathies and condolences go out to all those who have suffered, been injured, and those who have lost their loved ones in this terrible act of hatred and destruction.

We cannot replace the lives that have been lost and we will never forget the terrifying events of last night, but we must stand together, shoulder to shoulder as citizens of India, and rebuild what has been destroyed. We must show that we cannot be disabled or destroyed, but that such heinous act will only make us stronger. It is important that we do not allow divisive forces to weaken us. We need to overcome these forces as one strong unified nation.”

From Oberoi Hotels and Resorts:

Mumbai situation update: The Oberoi, Mumbai

November 28, 2008

The evacuation of guests which commenced this afternoon is now complete. Guests have been rejoined with their families and friends or have been escorted to alternate accommodation that had been arranged for them. Guests who had travelled to Mumbai from other cities and from overseas are being offered all support for their return or onward journey.

We extend our deepest condolences to the families of those who have lost their lives in the horrific act of terrorism. We are deeply saddened by the demise of some guests and member of our staff. We salute our staff for their bravery, tirelessness and dedication

Those who need assistance or require information may call us on our 24-hour helpline number +91 11 2389 0555 or Toll Free 1 800 11 2030.

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